Store Policies

• Your satisfaction is very important to us and all products purchased from the ElfSocks are sold with a 30-day money back guarantee.  If an item is damaged or defective please notify ElfSocks immediately.
 
• If, for any reason, you aren't completely satisfied with your purchase, you may return it for a full refund of the original purchase price, excluding shipping and handling charges.

• You can return products up to 30 days from date of purchase.
• Products must be in the condition you received them and in the original packaging.

• To ship a product back to us, carefully pack it in the original box or padded envelope.  Make a copy of your emailed receipt or packing slip that arrived in the box with your order, and place it in the box. Please be sure to write the quantity being returned and the reason for the return, and send it to:
    
     ElfSocks Stockings
     605 San Bruno Ave.
     San Francisco CA 94107
                 1-855-Elf-7600     
   Sales@ElfSocks.com

• If you are returning an order paid for by credit card, ElfSocks will issue a refund to the credit card account used for the original purchase (upon receipt of the returned product).   If you paid by check, we will issue a check. If you are exchanging a product for something else, please make a note of what replacement product you would like to receive, and include style and/or color if applicable.   If the cost is higher for the replacement product, please call us at 1-855-Elf-7600  to arrange a credit card payment over the phone please.  DO NOT e-mail us your credit card information.

• Please call 1-855-Elf-7600  if you have additional questions.

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